Reference

Legal terms for Indonesia accounts

bso118 keeps your account rules, data choices, and eligibility terms in one place so you can open your account with clear expectations.

Local-law accessAccount data rulesDANA, OVO, GoPay, QRISSupport 09:00-01:00 WIB
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bso118 Legal terms for Indonesia accounts
CONTACT ROUTES

Legal contact paths with WIB hours

Legal questions need a traceable path, so we separate account help from policy requests without making you repeat the same story. Our team is available 09:00-01:00 WIB through live chat, WhatsApp, and email, and we connect your request to the mobile number, username, or wallet route you provide. For changes to personal data, cookie concerns, or access questions, include the device you used and the date of the issue.

Team online

Live chat record

Use live chat during 09:00-01:00 WIB when you need a quick legal account check. We log the chat ID, your username, and the step involved, such as Account, Profile, or Wallet.

WhatsApp follow-up

WhatsApp works for identity-related follow-up when we need a screenshot of a DANA, OVO, GoPay, or QRIS receipt. Hide unrelated data before sending, and keep your account phone number visible.

Email request

Send formal legal requests to [email protected] with your username, registered mobile number, and requested action. We use email for data correction, access questions, cookie concerns, and account record copies.

ACCOUNT CARE

How we handle legal records

Legal handling is part of the account flow, not a hidden back-office task. We collect only what helps us run access checks, wallet records, security alerts, support history, and cookie controls.

Data we collect

We collect your username, mobile number, login data, wallet route, support messages, and device details. These records help us connect legal requests to the correct account without asking for unrelated personal documents.

Cookie choices

Cookies keep your session active, remember language choices, and help us spot unusual logins. You can clear cookies in your browser, then sign in again and set account security from the menu.

Security checks

When a password reset, payout change, or phone update looks unusual, we may ask for a wallet receipt or account detail match. This legal check protects the named account holder.

Record retention

We keep account and transaction records for as long as needed to handle disputes, meet legal duties, and protect balances. Old support chats may be archived but remain linked to your username.

Correction requests

If your name, phone number, or wallet route is wrong, contact us before making another transaction. We compare your request with login history and payment records before changing stored account data.

Access changes

If local rules affect account access, we may limit sign-in, wallet actions, or certain rooms. We will explain the account step involved and what details we need from you.

Legal answers for your account

These answers cover the legal issues we hear most often before and after account creation. They focus on data, access, wallet records, cookies, and requests for changes. If your question involves a live account, contact us with your registered mobile number so we can match the request to the correct profile.

You must use your own details, meet the age and location rules set by local law, and access only where local law permits. We may pause account actions if details do not match.

We keep your username, mobile number, login records, wallet route, transaction references, support messages, and device details. These records help us answer legal requests, handle disputes, and protect account access.

We use wallet records to match transactions to your account, check ownership, and handle disputes. We do not use those records to contact your wallet provider unless a support case requires confirmation.

Yes. Contact live chat, WhatsApp, or [email protected] with your username, registered mobile number, and the detail that needs correction. We may ask for a matching receipt or login check.

Identity checks help confirm that the request comes from the account holder. We use matching details such as phone number, recent login device, and wallet receipt before changing sensitive account data.

Access depends on local law and is available only where local law permits. If a rule change affects your account, we may restrict sign-in or wallet actions and explain the next account step.

Cookies support sign-in, language settings, and security checks. You can clear them through your browser, but you may need to sign in again and confirm account security after doing so.

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