Reference

Privacy Policy For Your Account

Your account, device, and DANA, OVO, GoPay, QRIS payment data are covered here before you open an account or return to the lobby.

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bso118 Privacy Policy For Your Account
PRIVACY HELP

Contact Routes For Privacy Requests

Fast contact matters when your request involves account data, payment references or login access. Use the same account name and registered phone number when you contact us, because we need to match your request before we change, export or remove data. Our privacy team may ask one account step, such as confirming your last QRIS reference, to keep the request tied to you.

Team online

Live chat 09:00-23:00 WIB

Open live chat from the account menu and choose privacy request. We can confirm what data is on your profile, log your correction request and tell you which record needs extra verification.

WhatsApp account check

Message us through the WhatsApp link shown after login if your phone number has changed. We check the registered number, recent login device and payment reference before we update privacy records.

Email data request

Send privacy requests by email when you need a copy, correction or deletion review. Include your account name, registered phone number and one DANA, OVO, GoPay or QRIS reference if payment data is involved.

ACCOUNT SAFETY

Data Controls Behind Your Wallet

Privacy protection is part of the account flow, not a separate promise on paper. We limit internal access to the records needed for wallet checks, account security, service replies and legal retention.

Account creation records

When you open an account, we collect the details needed to create the profile, confirm contact routes and link your wallet. We avoid asking for unrelated personal data during the first account step.

Payment reference handling

DANA, OVO, GoPay and QRIS records are kept as transaction references, not as open wallet access. We use them to match deposits, check payout requests and answer payment-linked privacy questions.

Device and cookie records

On mobile web, go to browser settings, then site settings, then cookies if you want to clear local browser data. We still keep server records needed for account security and transaction checks.

Game session data

When you enter Lightning Roulette, Aviator or slot-feature rooms, we may record session time, device type and page activity. This helps us protect accounts and resolve disputes about access events.

Retention decisions

We keep account and payment records while they are needed for service, security, dispute handling and legal duties. When those reasons end, we remove the record or turn it into data that no longer identifies you.

Correction and removal checks

If you ask us to correct or delete data, we verify the request against your account login and contact details. We will explain if a record must stay because of payment or security needs.

Privacy Questions Before You Join

These answers focus on the privacy choices you may want to check before creating or using an account. We keep them practical: what data we collect, how payment records are handled, when cookies apply, and how you can ask us to correct, export or remove account details.

We collect the details needed to create and protect your account, such as account name, registered phone number, login records and wallet references. Extra data may be needed only when you contact us about privacy or payment records.

We use payment references to match wallet activity, verify payout requests and answer account questions. We do not use those references to access your wallet outside the transaction context you start.

Yes. Contact live chat, WhatsApp or email with your account name and registered phone number. We may ask for one recent QRIS, DANA, OVO or GoPay reference before sharing account-linked records.

Send the correction request through a logged-in support route when possible. We compare your request with login history, registered contact details and recent wallet references so the change is made for the right account.

We may store cookie and device data such as browser type, session time and login status. On Android Chrome, open Settings, Site settings, then Cookies if you want to clear local browser data.

We keep account, payment and support records while needed for service, security, dispute handling and legal duties. After that period, we remove records or anonymise them so they no longer identify you.

Start with live chat from 09:00-23:00 WIB or send an email privacy request. We verify the account first and explain if certain payment or security records must be retained for a required period.